Privacy Policy
Privacy Policy
Effective Date: [25-04-2025]
Welcome to Eco Fresh
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ecofresh2.odoo.com.
By using our site, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: such as your name, email address, phone number, shipping address, and payment details when you fill out forms or make purchases.
- Non-Personal Information: including browser type, IP address, device type, and browsing behavior collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for purposes such as:
- Processing and managing your orders
- Communicating with you (e.g., responding to inquiries, sending updates)
- Improving our website, products, and services
- Sending promotional offers and newsletters
Ensuring security and preventing fraud
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties.
We may share information with trusted partners who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep this information confidential.
4. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience.
Cookies help us understand how visitors interact with our site and allow us to improve it.
You can control cookies through your browser settings.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information.
However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
6. Shipping and Delivery
At EcoFresh2, we are committed to providing fast and reliable delivery service.
- Standard Delivery: We offer same-day delivery.
- Express Delivery: Your order will be delivered within 2 hours after confirmation.
- 24/7 Delivery: We operate 24 hours a day, ensuring that you can receive your orders anytime you need.
We aim to process and deliver all orders promptly. Delivery times may vary slightly based on traffic conditions, weather, and order volume.
7. Cancellation and Refund Policy
At EcoFresh2, we want you to be completely satisfied with your purchase.
-
Order Cancellation:
Orders can be canceled within 24 hours of placing the order.
After 24 hours, the order will be processed and cannot be canceled. -
Refunds:
Refunds are available for products that are:- Damaged during delivery
- Incorrectly shipped
- Not as described on our website
Products must be unused and returned in their original packaging. -
How to Request a Refund:
Please contact our support team at hello@eco-fresh.in with your order number and a description of the issue.
Once approved, refunds will be processed back to the original payment method within 7–10 business days. -
Non-Refundable Items:
Certain types of goods, like perishable items (e.g., fresh produce) or customized products, may not be eligible for a refund unless defective.
8. Your Rights
Depending on your location, you may have rights regarding your personal data, such as:
- Accessing, correcting, or deleting your data
- Opting out of marketing communications
- Withdrawing your consent
To exercise these rights, please contact us at: hello@eco-fresh.in
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, our Shipping & Delivery Policy, Cancellation & Refund Policy, or anything else, you can reach us at:
📧 Email: hello@eco-fresh.in
📍 Address: 582 Hastings Colony, VIP Nagar, Kolkata, WB, 700100, India